6/13/2023 - Resolved: order export issues (9:12 - 9:47 AM ET); Re-export any orders that previously exported with no card data during this time.
3/30/2023 Resolved: maintenance pages on subset of sites 5:38 - 6:01 pm ET
3/23/2023 Resolved: maintenance pages on subset of sites 4:27 - 4:36 pm ET
2/26/2023 Resolved: maintenance pages on subset of sites 6:11 - 6:42 am ET
2/25/2023 Resolved: For a subset of stores, a database issue the evening of February 24 resulted in the duplication of some order IDs among orders that should have been unique.
2/21/2023 Resolved: issue with SOAP web service API 10:08 - 10:23 am ET
2/13/2023 Resolved: issue with SOAP web service API 1:55 - 10 am ET
1/29/2023 - maintenance window between 1am - 3am ET may have caused slow admin during that time period
1/26/2023 Resolved: brief burst of site and admin maintenance pages 11:40 - 11:47 am ET
1/25/2023 Resolved:
maintenance pages on subset of stores 12:01 - 12:09 pm ET
intermittent store admin access interruption for a subset of sites 3:49 - 11:43 pm ET
1/20/2023 Resolved: store admin access interruption 9:50 - 10:06 am ET
1/19/2023 Resolved: delayed import/export, template/file publishing queues 3:35 - 6:57 pm ET
1/13/23 - Resolved: subset of sites with maintenance pages 5:27 - 5:34 pm ET
1/9/23 - Resolved: subset of sites with maintenance pages 5:19 - 5:39 pm ET
12/8/22 - Resolved: intermittent issues with maintenance pages and add to cart issues.
11/8/2022 - Resolved: sporadic white pages on sites due to memory issue 12:55 - 1:40 pm ET
8/4/2022 - Resolved: site and admin connectivity issues 10:05 - 10:39 am ET
8/3/2022 - Resolved: subset of stores were experiencing site maintenance pages or were temporarily unable to checkout
6/29/2022 - Resolved: subset of stores had overlapping order IDs
6/24/2022 4:17 - 4:47 pm ET - Resolved: intermittent gateway timeout issues
6/1/2022 3:01 pm - Resolved: intermittent order export issue; Re-export any orders that previously exported with no card data during this time.
5/18/2022 - Resolved: brief period during which there may have been maintenance pages on some sites / store admin (9:51 - 9:57 am ET)
5/16/2022 - Resolved: intermittent site & admin issues which may have been causing maintenance pages on some sites (9:20 - 9:41 am ET)
2/25/2022 - Resolved: token & payment gateway issues (8:09 - 9:12 AM ET); Re-export any orders that previously exported with no card data during this time.
2/4/2022 - Resolved: Intermittent Google DNS issues causing 504 errors
1/7/2022 - Resolved: Intermittent site issues resolved 3:14 pm ET
12/20/21 - Resolved: upstream DNS issue caused site slowness 3:36 pm - 4:23 pm ET
12/15/21 - Intermittent AWS issues (beginning at 4:49 pm ET) with checkout (resolved 5:26 pm ET) and order downloads (resolved 5:54 pm ET)
12/14/21 - Intermittent issues at AWS causing issues with tokenization of card info for order exports. Re-export any orders that previously exported with no card data during this time.
12/13/21 - Intermittent issues at AWS causing issues with tokenization of card info for order exports. Re-export any orders that previously exported with no card data during this time.
12/4/21 - Intermittent issues at AWS causing issues with tokenization of card info for order exports. Re-export any orders that previously exported with no card data during this time.
11/20/21 - Intermittent AWS issues may have caused timeouts during card tokenization. Re-export any orders that previously exported with no card data during this time.
11/19/21 - DNS issue with payment processing which may result in merchant needing to re-export orders if credit card data is missing upon first import.
7/14/21 - temporary issue with card decryption for order exports resolved - re-export the affected orders
6/2/2021 - For a subset of stores, a database issue the evening of June 1 resulted in the duplication of some order IDs among orders that should have been unique.
4/30/2021 - Intermittent issues with order downloads from 8:25am ET to 10:33am ET
4/22/2021 - Intermittent issues with token server during a window from 6:40pm ET to 7:00pm ET